Cost estimates and proposals
Digital Glare may submit project proposals to its clients and prospects based on the requirements provided by its clients or prospects. Specifications proposed and their development costs quoted are based on our interpretation of the details supplied by our client or prospect. These costs are subject to change once full requirements of the project is known or if the initial requirements of the project were to change.

All amounts shown in our quotes, proposals, website and other marketing material are exclusive of GST, unless otherwise stated. GST of 10% applies to all invoices issued by Digital Glare.

Production

When developing multimedia content such as email templates, websites Digital Glare will provide visuals of the final product for your approval. You are required to finalise design and layout prior using these visuals as a guide prior to production of the working version of the multimedia product. Changes to design or layout after the design phase may incur additional charges.

Please note that visual may not match the final email, website or other multimedia product that is in production 100%. This is due to visual being a static image (JPG, TIFF, GIF, PNG, PSD) file and final email, website or other multimedia product will be built using HTML/Flash or other similar programs. Please use the visual as a guide to approve the look and feel of the design and layout.

Email testing

Email campaigns developed by Digital Glare for its clients will be tested in most popular email clients and will be optimized for Outlook 2003 and 2007, GMail, Hotmail, Yahoo Mail and Thunderbird. Optimizing for other email clients (i.e. Lotus Notes, etc) may incur additional charges and design limitations.

Digital Glare's online billing service

All Digital Glare clients will be added into Digital Glare's online billing system and will be issued with login details. through the online billing system you will be able to pay your bills, view and manage account statements and accept cost estimates supply by Digital Glare.

Digital Glare has the right to delete or suspend your account or archive your data such as invoices and cost estimates. It is your responsibility to make copies of these documents for tax and other purposes.

If you have trouble logging in to your billing account you may email us on accounts@digitalglare.com.au.

Payments

Digital Glare requires a deposit payment prior to any work been carried out.

	50% upfront payment required if the total cost of the project is greater than $1,000. Balance on delivery.
	100% upfront payment required if the total cost of the project is less than $1,000.
	Ongoing charges for services such as Google AdWords, hosting, etc Digital Glare will invoice up front prior to the due date. Digital Glare may switch off any ongoing services without prior notice if the payment(s) has not been received on or before the date due.

All invoices supplied by Digital Glare are due in 14 days from the date of the invoice unless otherwise stated on the invoice.

All work produced by Digital Glare on behalf for its clients are the property of Digital Glare until the complete payment for the project has been received. Final files such as print stationery, logo and corporate identity artwork, design files, high resolution artwork, etc will not be realeased until the final payment has been received.

Third party suppliers

Digital Glare uses third party suppliers for services such as email marketing, web hosting and search engine advertising. Digital Glare will develop and will project manage developments with any third party suppliers. Digital Glare may offer paid or unpaid ongoing support and advice on projects that has been undertaken. However, training and product support where necessary for such third party products may be supplied by the supplier directly. Digital Glare may not be liable for issues that arise due to the functionality and service of such third party products and if such issues are raised they will be directed to the supplier.

Example: Digital Glare will design and develop email templates on behalf of Vision 6’s clients and will provide ongoing paid or unpaid support for the template Digital Glare built. These support services include any technical issues surrounding the template Digital Glare designed and built such as functional errors of the template, design issues of the template, etc. However, if you require “How To” training such as using the Drag and Drop editor to edit and modify the template, add content, sending email, etc will be forwarded on to Vision 6’s support team.